Privacy Policy
Vana Soul uses Shopify and trusted service providers to operate checkout, order processing, delivery communication, customer support, and basic store analytics. We collect only the information needed to run the store, support customers, and meet legal obligations.
Information used
- Contact and shipping details entered at checkout.
- Order and payment status handled through Shopify and payment providers.
- Support messages you send to us.
- Basic site analytics and cookie data used for store functionality and improvement.
- Device, browser, and store interaction data used to keep the site secure and understand performance.
How we use it
- To process and deliver orders.
- To send order confirmations, shipping updates, and support replies.
- To prevent fraud, abuse, and checkout errors.
- To understand store performance and improve the customer experience.
Cookies and analytics
Shopify and related services may use cookies or similar technologies for cart functionality, checkout, security, analytics, and basic store performance. Some cookies are necessary for the store to work; others help us understand what pages and products customers use.
Sharing
We share order information only with service providers needed to process payment, operate Shopify checkout, deliver parcels, provide support, analyze store performance, or meet legal requirements. We do not sell customer personal information as a product.
Data retention
Order and support records may be kept for tax, legal, fraud-prevention, chargeback, delivery, and customer-service reasons. We keep the information only as long as reasonably needed for those purposes.
Your choices
Contact support if you need help with privacy questions, order data, or account access. Some records cannot be deleted immediately when they are required for legal, tax, fraud-prevention, or fulfillment reasons.