Frequently Asked Questions
Product, use, safety, ordering, delivery, returns, and subscription questions answered in one place.
Product and use
What is Moveno?
A 75g external-use massage gel presented for a refreshing cooling routine.
Who is the first routine for?
Adults who recognize tired, heavy, or tight-feeling calves and ankles at the end of a long day. It is not a disease diagnosis.
Where should I apply it?
The first website routine focuses on calves and ankles. Follow the final production label for permitted secondary areas.
How often should I use it?
Start conservatively and follow the final label directions. Do not use website copy as a substitute for the label.
How long does one jar last?
It depends on application area and amount. We will update this after weighed-use testing.
What if I have sensitive skin?
Patch test first, avoid damaged skin, and stop use if irritation occurs.
Is it a medical treatment?
No. Moveno is not intended to diagnose, treat, cure, or prevent disease.
Ordering and bundles
Can I buy once?
Yes. One-time purchase remains clearly available and has no recurring charge.
What do Buy 2 Get 1 and Buy 3 Get 2 mean?
The product page shows total jars, amount charged, unit price, and savings. These offers only become active after matching Shopify discount resources are verified.
Shipping and returns
When will my order arrive?
The final processing time, transit estimate, shipping cost, and tracking path will appear before publication and checkout.
How does the 60-day guarantee work?
Contact support within 60 days with the order number and follow the supplied return instructions. Final eligibility and timing are stated on the returns page.
Subscription
What is the planned subscription?
2 jars every 30 days for $69.98 per delivery. It is disabled until the selling plan and portal pass testing.
Can I manage it online?
Yes. Launch requires online skip, pause, reschedule, change, and cancellation before renewal.